[Resolved] Sathya Agencies — Sony tv warranty card not given

AROUL MARIE

from Auroville, Tamil Nadu

Address:

605005

Sir/madam

I was a great believer that sony has the best quality in terms of led tv & other electrical items and therefore i purchased sony bravia model klv-32w562d and serial no.4014798 on[protected], purchase invoice receipt no. Cud1-16 /[protected] from sathya agencies pvt. Ltd., cuddalore.

The warranty card is not placed in the pack with the tv when the shop people opened it. When we enquired about card, they said that sony company itself is not palced with the pack and told that we will get the card with in 3 days from the sony company. But after passing 6days we didnot receive it. Again we enquired from sathya agencies pvt. Ltd., cuddalore, it is said within 7 more days we will get the warranty card. I'm verymuch disappointed, this is the 1st time i've ever had an issue with a sony product. Please help me toget the warranty card at the earliest.

Otherwise we planned to return the product to the seller.

Aroul

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May 11, 2017

Complaint marked as Resolved

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2016

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya CRM.

We regret the inconvenience caused to you. On receipt of this complaint, we had contacted you and arranged for the Sony Warranty Card.

Request you to post your valuable feedback.

Assuring you, best of our service support always,

With regards,

SATHYA CRM
[protected]/[protected]