[Resolved] Sathya Agencies — supplying faulty products to customers | |||
Hi Recently i have purchased 1 ton inverter haier air conditioner in sathya agencies arakkonam branch. But after the installation i found that air conditioner is not working fine. I have informed to the technician who has installed but later i got a shock news that he is not a authorized technician they have hired him from outside for day basis. He asked to complaint the same to branch, i have contacted sathya arakkonam branch and informed the non working of air conditioners but they are very lethargic and giving silly reasons and not responding properly. He is telling technician is on the way to my home from morning and from evening he is not picking the call. Am very much frustrated about the service sathya agencies giving to the customers. Am also wondering how come they are selling a faulty products to customers? And not responding to the customer complaints properly Was this information helpful? | |||
Jul 31, 2017 Complaint marked as Resolved At last, my complaint is resolved. Finally technician reached my home tomorrow and refilled gas in outdoor unit, now Air conditioner is working fine.
My doubt is how Sathya is selling faulty products to customers. If the product is not meeting the customer requirements why they are referring the product to customers.
I personally feel very bad about the service sathya has providing to the customers. I request them to change their approach towards customers. People buying the products because of some emergency needs and supplying faulty one will directly affects customers and indirectly affects the Sathya agencies name. Sathya Agencies customer support has been notified about the posted complaint. Verified Support Jul 29, 2017 Sathya Agencies Customer Care's response Dear Customer, Greetings from Sathya. With the reference of your feedback regarding our service, we understand your concern and regret the inconvenience caused. Please share your invoice/mobile number, so that our customer service team would contact you shortly for providing resolution. Assuring you our best services always. Best Regards Sathya CRM [protected]/[protected] | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
58%
Complaints
737
Pending
321
Resolved
344
+91 46 1232 4985
+91 46 1420 0985
370, Palayamkottai Road, Tuticorin, Tamil Nadu, India - 628002
View all Sathya Agencies contact information
PLs note my mobile number: Sathish -[protected]
Invoice no:[protected] dt 26.07.2017
Air conditioner purchased in the name Naveen contact no:[protected]
I have already contacted your customer support team yesterday. Today morning technician arrived and informed that Haier Air conditioner performance will be low compare to all other Air conditioners if that is the case why you people are selling and your sales persons giving false commitment that haier is No.1 selling Air conditioners.
I will take it up the same with Haier regarding the complaint raised by your technician regarding the poor performance of Air conditioner in their customer service through e-mail.
As your technician informed Haier performance will be poor, I don't want that brand anymore request you to kindly replace with LG. I will pay the extra money whatever is applicable.
Your prompt reply is highly appreciable
Regards
Sathish Kumar
[protected]