[Resolved] Sathya Agencies — washing machine installation delay

Som0984

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600097

I got an ifb washing machine on 7/10/2017 from sathya agencies, omr. Its one week and no one came for installation. I have made 15-20 calls requesting them to send person for installation but they only say we are checking, we will send... And nothing till now.

1. My first question, why did your salesperson tell that they are going to get it installed next day, when they can't keep their commitment.

2. Do you guys expect that after purchasing washing machine, i am going to keep it boxed before using?

It's pretty frustrating on the part of the customer and personally speaking i am going to advise my friends and colleagues to buy from sathya omr, because after purchase service is pathetic.

Final advice, if customer can make you king, they can kick you out as well. There are lot of your other competitors in market who get better service than you.

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Nov 15, 2017

Complaint marked as Resolved

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2017

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We acknowledge the receipt of your complaint. Assure that we will resolve the complaint at the earliest.

Looking forward to serve you always.

Best Regards,

Sathya CRM
[protected]/[protected]

Oct 14, 2017

Updated by Som0984 Thanks for contacting me, but it's late.

What do you guys think that we will keep the washing machine boxed for weeks and weeks Waiting for your installation guy to come?

Or you guys think that we don't have work and keep waiting for your people to come who eventually keep us Waiting and don't eventually turn up after repeated calls.

I don't need you guys to help me now, do you hear that? Because of you guys I had to install the washing machine myself, can't keep the clothes pile up just waiting for your installation guy.

Thanks for your awful service.