SBI General Insurance — sbi arogya plus policy - claim rejection without seeing my documents

I submitted my mediclaim in the month of August 2025 regarding an Ayurvedic treatment I took. All the required documents were submitted to the SBI, Thuruthy branch at the proper time. I got the acknowledgement on 4 August.

On 8th August I received an SMS asking for additional documents. I didn't get any mail, but I took the details about the additional documents from the staff in the SBI branch. After collecting the documents from the hospital I submitted it to the Thuruthy Branch on 15 August . The person concerned picked the documents on 20 August from the branch and sent it by courier on 21 August.

I received a claim rejection mail from SBI general on 18 August.