Send My Gift.com — Mugs 2 nos not delivered by send my gift.com: order #[protected] on 23.12.2015

Address:	Bangalore, Karnataka, 560102
Website:	www.sendmygift.com

I had placed an Order #[protected] on 23.12.2015 and following 2 items (Printed Mugs) were told to be delivered in 3-4 days (at Thane) but not delivered till date even after 2 Month & 10 days have elapsed as on the date.

1. Printed Mug ( Flowers delivered on 26.12.2015 but Printed Mug not delivered)
Message On Mug : Happy Birthday to You. Keep Smiling.


2. Personalized Mug : Online Christmas Gifts India

I am writing emails to them every few days at [protected]@sendmygift.com. Initially they replied that your order is in process and will be delivered in 3-4 days.At one reply by email dt 7th January, 2016 Company replied that

"We would like to inform you that, your order ID[protected] has been dispatched from the warehouse and will be delivered to you at the earliest."

Its been more than 2 months since order was placed and this company saying" has been dispatched & will be delivered at the earliest" has not yet come. Don't know how long their lies will continue and it will continue to fool the customer. I Contacted them at their helpline number[protected] each time they replied delivery will happen in next 3-4 days. But till date items have not been delivered.


Till date they did not fulfill their commitment and now it is not responding to my emails. Now this company is neither responding on mails nor on its website Chat Support. Its Customer care Helpline is now giving an Auto message for not picking up a call and saying to send email. The way this company is working seems fraudulent and unprofessional.

I want refund of entire money with interest and harassment cost as this company never took sincere effort to get the items delivered though the payment was made 100 % advance on its website.

Please take appropriate action for redress of my grievance as the earliest.

E:MAIL : [protected]@GMAIL.COM