Sendmygift.com And Paytm.com — Non delivery of the products and customer care not responding

Address:	560076
Website:	sendmygift.com

I have booked a gift via order number[protected]. The gift was supposed to be delivered on 14th feb valentines day. i have been calling the call centre number give but it does not get connected at all. Its almost 3 days now and neither the gift has arrived nor the money has been refunded. I have even written to Paytm guys but they also just sent me a ticket number thats all.