[Resolved] Sendmygift.com — Order not delivered and refund is not being processed

Liane

from Bengaluru, Karnataka

Address:	560043
Website:	sendmygift.com

I had placed an order on sendmygift.com on the 31st of Jan'16 for Jaguar Classic Black EDT - 100ml costing Rs. 1087.15. As per the screenshots provided, I have not received the order despite several calls and have been at the receiving end of very poor customer service. The company refuses to provide a status of my order and when asked for a cancellation or refund they refuse to provide any mails or refernce no. for the same and keep passing the calls and chats onto the next person and the same drama continues day in and day out. Requesting your help in getting my money refunded back to my credit card.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Feb 25, 2016

Complaint marked as Resolved

Sendmygift refunded the amt back to my credit card and i have received it. Along with that, they have sent a a gift and 2 vouches worth Rs.1000 to be redeemed for the inconvenience caused.

SendMyGift.com customer support has been notified about the posted complaint.

Feb 24, 2016

Updated by Liane Hi...i received a call on monday from sendmygift requesting my bank details and stating they will refund my money within 2 days as they lost all data on 13th Feb'16. After i sent my details i have not received any confirmation even after sending a reminder mail. Kindly help get my refund processed ASAP.