[Resolved] Shaadi.com — Membership renewal | |||
I have created my sister's profile on Shaadi.com and take membership for three months. On expiry of membership, one of the executive of above named site Miss Nilofer Khan pursued me to renew the membership for at least three months at 30% discount and pay only Rs. 2730 instead of Rs. 3900. She send me a link for online payment on my registered email address [protected]@gmail. com. I used the said link for payment but I was shocked to see that my account has been debited by Rs.4503/-. This act of the said site is shameful. Please look into the matter and do the needful. Thanking you Arshad Mob.[protected] Was this information helpful? | |||
Sep 20, 2015 Complaint marked as Resolved First of all, thanks for your kind support in resolving my complaint. We would like to inform you that on your persuation, Shaadi.com support team member contacted me and apologize for inconvenience. She told me that the excess amount was deducted due to change in mobile IP address while making the payment, which is not acceptable. Further, on behalf of customer care, she assured me to refund the full amount and advised me to deposit Rs.2730/- in Shaadi.com account maintained with ICICI Bank. 15 minute later, she called me again and gave an offer that customer support team is agreed to give six months membership in the amount Rs.4503/- already deducted from my SB account. So, we gave our consent to do so and they respond immediately.
We are thankful for your kind support. Kindly close my complaint.
Arshad People-Group / People Interactive India customer support has been notified about the posted complaint. | |||
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+91 22 4351 7007 (HQ)
+91 22 4200 7007 (Infocom)
2B (2) (ii) Ground Floor, Film Centre, Building 68, Tardeo Road, Tardeo, Mumbai, Maharashtra, India - 400034
We regret the inconvenience. We believe post our discussion your concern is now resolved.
Please feel free to connect with us for anything, anytime. You can contact us on[protected] or connect via chat or email us on [protected]@peopleinteractive.in.
We wish you all the best and hope our platform helps you find a suitable match for your sister soon.
Regards,
Shaadi.com