| Address: Mumbai |
| Website: shaadi.com |
I am sharing my experience with Shaadi.com so that other users can make an informed decision before purchasing a paid membership.
I had been using my Shaadi.com profile as a free member for more than five years. During this period, Shaadi.com representatives repeatedly contacted and encouraged me to purchase a paid membership.
After being repeatedly contacted and encouraged to purchase a paid membership, I purchased Diamond Plus Membership for Rs 3, 890 on 6th September, which included 300 contacts/SMS.
Immediately after i purchased the Diamond Plus Membership, One of Their VIP Consultant Mr. Mohd Yusuf contacted me by phone and email and encouraged me to purchase a additional VIP Membership, I was asked to pay approximately Rs 65, 000, with a discounted offer of approximately Rs 32, 500 for VIP Membership.
They are totally money minded, cheap, have no ethics. They interested in sucking more and more money in name o[censored]pgrading membership, VIP membership.
However, shortly after making the payment, my profile was deactivated/placed offline citing a verification issue, and I was subsequently asked to complete an ID verification/validation process.
In a written email they stated “we do provide privacy options for your name and date of birth on the platform. Once your details are correctly updated and the profile is activated, you can use the available privacy settings according to your preference.”
Later they start giving contradictory statements regarding this Privacy setting, They are totally money minded, cheap, have no ethics. They interested in sucking more and more money in name o[censored]pgrading membership, VIP membership.
I repeatedly request a written and specific explanation for each of the below questions, But They have no answers, they running away from my questions, as they are looters.
1. Why was I permitted and repeatedly encouraged to purchase the Diamond Plus Membership for Rs 3, 890 if there was already a validation issue?
2. Why did your VIP Consultant, Mr. Yusuf Mohammad, contact me by telephone/email on, only two days after i purchase Diamond Plus Membership, and ask me to pay approximately Rs 65, 000, with a discounted offer of approximately Rs 32, 500, for an additional VIP Membership if my existing profile had apparently not completed validation?
3. Why was my profile deactivated/placed offline only after I had made the payment for the Diamond plus Membership?
4. If validation was necessary why was this requirement/issue not identified and communicated before accepting my payment?
5. Why were your representatives repeatedly encouraging me to purchase paid membership without first informing me of any validation issue that could affect my paid service?
As i have used Zero out of 300 Contacts /SMS, and my profile deactivated/Put offline immediately after i made payment. I request them to Refund my Payment Rs3890, but these money suckers/ looters do not want to Refund.
Please be cautious before purchasing a paid membership on Shaadi.com. They are totally money minded, unethical peoples, They themselves do not follow any rules, requirements and basic business ethics. After they make payment, they teach you rules. Overall extremely disappointing experience, customer service and grievance handling.
My purpose in sharing this post is not to make unsupported allegations, but to document my actual experience and alert other users to carefully understand shaadi.com before making a payment.
You Peoples should not loot others money without proving any service / by deactivating profiles.
Shaadi.com / People Interactive — I request a clear and substantive resolution to this matter.
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