People-Group / People Interactive India Complaints & Reviews

My profile was deactivated after i upgrade to premium without any reason, i am unable to contact them as number does not connect...

I would like to make a official complaint against shaadi.com. I was previously a paid member for just under a year during that time my profile went under numerous random validation and was asked to upload a form of I.D I multiple times uploaded my driving licence or passport. Unsure why I had to so it soo many times.

My profile was deleted due to me apparently breaching terms and conditions. I asked for my profile to be reactivated and after months of going back and forth with customer service they are asking me for numerous more documents.

They want education document. Despite me not claiming I am a degree holder I left after high school over 20 years ago they want certificates. This makes no sense I am not educated! If I was claiming i am a degree holder I would understand the need for proof. I have explained this numerous times but they want listen

Income and employment proof. As I have already given my I.D documents numerous times I feel very uncomfortable with sharing more personal information I don't see why this is required for a matrimony site

They have also asked me to give a certificate proving I am unmarried. This is not even possible in the UK we don't get given certificates to say we are single!

I only suspect shaadi.com is doing some type of fraud with people's documents

Shaadi.com is the Biggest Fraud on Earth taking place openly. 90% of the Files are fake. When you try to search the lady from whom you have got the invitation you won't find her on any Social media platform. How it's possible that in 21st Century person is not using any FB, Insta, Twitter or LinkedIn.

Everyday i get Invitations from the girls and when i send them message to take the matter further they stop replying. It is...

I had an account on shaadi.com and I had created my profile to get married and my family and I used to watch this marriage for me.
One day I got a call from a boy through and international whatsapp number and he said that I took your number from shaadi.com, can we talk, how can we say yes after that we started talking.
He used to talk twice a day but only from whatsapp number and used to send his photo that I am here now and...

I just created my account and shaadi described my account. Please help.
Shaadi.com...

Respected sir
I am a citizen of tilaknagar delhi Sir There is no water in our colony since last 15 days due to this people were facing too many problems Student are getting delayed due to lack of water so I request you to take an efficient action on it ..

Thanking you

I was holding an Premium Membership of Shaadi.com earlier. One of their sales person named Sejal coaxed me into going for Select Shaadi services promising that the services have improved and we will get value for money for the Select services package which costed INR 14000/-. We were very reluctant though as we had a bad experience in the past as well.

After going in for the Select services, we have'nt been getting relevant profiles. Moreover some of the profiles do not even match my partner preferences. There seems to be an automated system thats doing this work randomly than an agent actually handling the customer profile. Services are not delivered as promised. I had already mentioned to them several times that we are looking for personalized services not post man services.

Having said I' am not getting value for money spent on this services and am looking to dis-continue this service and have a refund back to my account. I am happy with Premium services itself. The company or their employees are wasting the money of the customer and thereby cheating them.

Dear Team,
I would like to register my complaint against SHAADI.COM premium Select Service plan that promised to offer personalized service at a cost of Rs 15, 000/- paid for 3 months starting April 24 2022. Sana Khan Pooja Chawla and Kavita Relationship Manager from delhi does not understand the requirement and keep pushing non relevant profiles. They leave everything on you from searching profiles to connecting. I have spent money for NO SERVICE. Can u please help me take my money back services is still not ended .

I had created an account and purchased premium membership. Then they suddenly deactivated the account without any reason and I lost my money and membership....

I have activated my profile and purchased a premium membership, now they deactivated the profile without any reason and I loose my benefits and money....

Hello Shaadi team

Here is paid shaadi member from Boston, USA. I have been keep using Shaadi online matrimonial portal finding a bride for last few years and so far I have spent 100s o[censored]SD($) to use paid service of shaadi. All of a sudden you have blocked my profile and asking for valid ID proof for verification purpose. I am certainly not comfortable sharing any of my legal documents with you guys and please provide me me...

Shaadi.com sales team called me multiple times and insisted me to take premium membership of 30000.They said guaranteed money back if we are not able to arrange a meeting in one month.They were not able to arrange a single meeting and are not ready to return my money.Its been 2.5 months..not even a single meeting they have arranged.They took all money by making false promises.

Hi, I have taken shaadi.com assisted matrimony plan after their sales team called me couple of times.They took 30000 for 3 months promising 1 meeting for sure in 1 st month.Else money back guarantee - no questions asked.They were not able to arrange a single meeting in 1 month and when I started asking money back they started misbehaving.Its 2.5 months now not even a single meeting is arranged.They have stopped replying calls and not ready to return money.Such fraud people.

I have a profile over shaadi.com with my registered mail I'd: [protected]@yahooo.com. I have purchased 6 months membership plan for the same. But to my surprise, my profile got deactivated and when I contacted customer support of shaadi.com, they told me that the profile got deactivated due to the violation of terms and conditions by me but when I enquired what violation I did, they simply refused to tell the violation did by me.
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Rs.2177.00 is debited from Kotak Bank a/c XXXX8604 to paytm[protected]@paytm on 08-02-22.

Transaction Ref No. UPI[protected]

Membership not activated nor my money refunded.

Since than I am being followed up for my money refunded. But, they just asking for statements with till date transactions. Which I have provided numerous times.

They just said that the transaction was failed which is showing successful in my account statement and it didn't got refunded. The Shaadi.com Help team just wasting my time and effort to get my money back.

I paid for a 1 year premium a month ago. Last week I got an email that my profile requires random verification. I provided the documents they requested and asked to reactivate it. At first, the customer care rep said they need 1 more document. I provided that and then called them again. They confirmed they have all the documents and are activating it then. It's been 3 days and still no activation. I have called several times and my profile...

I took the 3 months membership thinking shaadi.com is a genuine website and will help me finding the match, but, when i started using it, every person i used to contact was not genuine on this application. I paid my hard earned money to find my life partner. When i complained about this on shaadi.com customer care number, they said they will refund my amount, but got the email 2 days later, that request is denied. I tried contacting them...

My shaadi.com has been disabled without a reason.Please help me reactivate it.

Enail id - [protected]@gmail.com...

On 20-Feb-2022 Shaadi.com charge me Rupees 1238 to upgrade my profile. But no upgrade would done by Shaadi.com . As I talk to the customer care of Shaadi.com executive they are saying no amount given to them. I have made the payment through Kotak Mahindra Bank online UPI, and which is successful it done. Shaadi.com executive saying they want my Bank account statement, which I have given to them thousands of times
But no needful would be done by shaadi.com. I went to the Kotak Mahindra Bank and ask them, they are saying your amount is successful deducted from account 20-Feb-2022. Today is 10 March and still issue is the same. Shaadi.com are scammers. Somebody please help.

My profile has been deactivated, written email to grievance officer, submitted all the documents as desired, despite of repeated reminders to Mr Shaikh, no resolution till date and profile not reactivated...