[Resolved] Shaadi.com — VIP Service SCAM

 
5 Reviews
Hyderabad, Andhra Pradesh, Hyderabad District, Andhra Pradesh, India
 nandan agni
Upon various representations and follow-up’s from your end, I took the VIP services offered by shaadi.com. However, my experience with VIP scheme is very bad, in fact horrible. The service that they promise while registering is never fulfilled.

I requested suitable matches abiding only 2 criteria and they failed miserably to provide the same.
VIP Shaadi service is designed to act as a go between the two sides entering a prospective marriage. The manager there promised before enrollment on the service that filtered profiles can be contacted and a hidden database of profiles will be available from their huge database. In reality they do not have at least few 100’s of them. All they do is to just keep sending 3 profiles per week and that’s it.

There are instances where I said I liked few profiles and asked them to check further with the other party and try to bridge the relation. This never happened and they did not even care to at least check with us to get a feedback.

This is a pure manifested scam where they talk nice and showcase a bigger picture just to get our money. Once we are registered, they are least bothered.

The most frustrating part is that the Hyderabad branch does not even have a proper contact number. I have tried all sorts of methods (invoice, google, justdail, shaadi.com site, etc.) to get their contact number but none of them worked.
The number they have on the invoice is fake. I was shocked when I heard ‘wrong number’ as a response during my attempt to chase the head of hyd branch.
They are not straightforward and transparent.
The so called ‘consultant’ doesn’t even respond to our calls and act as if we are strangers.
They hardly have 50 profiles under VIP and they will repeat them over and over.

Refund plan:
“Refund can be claimed only within 10 days of registration”, but actually they send 3 profiles per week.
So we get to see only 3 profiles which are above and over our expectations to keep us satisfied till the refund period passes. After that you get to see the profiles that are below and not even close to our expectations. In order to check the same, we have to followup with them and as usual there won’t be any response from them as they are busy scamming other people.

VIP Service SCAM
Complaint marked as Resolved 

Complaint Status


[Jan 20, 2016] People-Group / People Interactive India customer support has been notified about the posted complaint.
Verified Support
People-Group / People Interactive India Customer Care's response, Jan 21, 2016
Dear Nandan, We regret the experience you've had and are currently reviewing your account details. Please be assured, we will connect with you shortly and address all your concerns. Request your patience in the interim. Regards, Shaadi.com
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

Hi Nandan,

Kudos to you for exposing this shaadi.com scam.
You are right, they have an atrocious customer support and majority of them can not even speak proper English. They scam you into taking these paid services but honestly...I think people should use their own judgement when paying up.
Do you really think a bunch of low paid, semi-literate call center employess can find you a suitable match?
I mean have you seen their 'recommendations' - their arbitrary demand for 'verification' documents AFTER payment?

I mean come on people. Use your head and stop getting duped by these fraudulent pimps. Go find a mate in real life OR join our classaction effort to take legal action against shaadi.com for fraudulent internet practices.

Dino
Hi Nandan,

We believe post our discussion over the phone, your issue has now been resolved.

Please feel free to call us on[protected] or connect via chat or mail us on [protected]@peopleinteractive.in incase you require any assistance in future.

All the best for your partner search.

Regards,
Shaadi.com
Hi Dino, What is the class action effort? I'd like to know more.

I got scammed too similar to Nandan.

fake profile

SH06046706 is fake profile already reported to shaadi she is not from pune but right now kolhapur many times even reporting shaadi not taking any action, seems they want fake profile to increase trp of site

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    21%
    Complaints
    261
    Pending
    14
    Resolved
    49
    phone
    +91 22 4351 7007 (HQ)
    +91 22 2481 2277 (Customer Relations)
    location
    2B (2) (ii) Ground Floor, Film Centre, Building 68, Tardeo Road, Tardeo, Mumbai, Maharashtra, India - 400034
    Shaadi.com - VIP Service SCAM