[Resolved] Shaadi.com — Vip shaadi is fraud / request to get money for it refunded

 
12 Reviews
Ahmedabad, Gujarat, Gujarat, India
 BCJ
I have taken select shadi scheme for 6 month which was completed in March-15 so I have taken again the 5100 Rs scheme with a understanding that it will continue my select scheme for further 6 months. However I contacted your representative at your office at ahemedabad to Madam Gyatri.

She suggested for VIP scheme will be better you see that you will be satisfied in 15 days or if not so you tell to us we will refund full money to you (Madam Madhu also came to us at our home with Madam Gyatri at Ahemedabad.

But I found very poor response from VIP service and requested for refund of money back to me as per mutual understanding. I requested repeatedly to return back the balance money by giving me the select scheme under the current prevailing offer of 40 % discount or if possible give 50% discount as given to me in VIP scheme (I paid (5100+44400=49500) which is 50% discount) to Madam Gyatri.

But she changed your mumbai representative Mr Sharma and Madam Charli was appointed.
I request her also the same but no response from her, she is not lifting phone even after repeated attempts at various attempt.
From past many days we are mailing/calling Mr Alwin( alwin.[protected]@peopleinteractive.in) & Madam Charmy(charmy.[protected]@peopleinteractive.in) but all we get from Charmy is that he will ask Mr Alvin who is on sick leave/ in a meeting and Mr Alvin promises to return money but doesn't do anything.

Attached are screen shots of mails indicating repeated requests and reminders(Many more mails are there, attaching just few for reference).
Calling them is not helping, most of the times they are not receiving it, and also not replying to the refund mails.

VIP SHADI is a fraud !!! This is simply a way of making money for these people!!!

Please help us by getting the VIP Shadi scheme's money refunded.Profile id (SH[protected]

Vip shaadi is fraud / request to get money for it refunded
Vip shaadi is fraud / request to get money for it refunded
Vip shaadi is fraud / request to get money for it refunded
Complaint marked as Resolved 

Complaint Status


[Jul 14, 2015] People-Group / People Interactive India customer support has been notified about the posted complaint.
Verified Support
People-Group / People Interactive India Customer Care's response, Sep 23, 2015
Dear Mr Jain,

We have made several attempts to reach you on your registered phone number however got no response. Also, we have sent emails regarding the same but awaiting for a revert.

It would be really helpful if you could provide us a suitable time and a preferred contact number on which we can reach you and resolve this for you. Kindly write to us on [protected]@peopleinteractive.in.

Regards,
Shaadi.com
Updated by BCJ, Nov 15, 2015
Although this information is also shared alot of times before, still again updating :

Most suitable time to talk with me is 1130 hours to 1700 hours and on saturday it is 1030 hours to 2200 hours and on sunday at any time on mobile no [protected].

On LL[protected] you can talk to my wife in Mor 0700 hours to 1200 hours she will inform me.

Kindly give your personal mob No- so that I can contact you immediately.

You can contact/ infrom me on mail also.

Please refund the money as we will have to go to the consumer court, and take necessary actions against all who are involved.
Verified Support
People-Group / People Interactive India Customer Care's response, Nov 15, 2015
Dear Mr. Jain,

Please provide us some time and we will connect with you on the mentioned phone number.

Request your patience in the interim.

Regards,
Shaadi.com
Complaint comments  11 Comments     Updated: Share0Tweet0

Comments

Dear Mr Jain,

We have received your complaint and are currently in the process of reviewing it. Request your patience in the interim.

We will connect with you shortly.

Regards,
Shaadi.com
Please tell if any action is taken
Dear Mr Jain,

We tried to connect with you several times on your registered phone numbers but unfortunately got no response. Please provide us a convenient time on which we can call you. Our email id is [protected]@peopleinteractive.in.

We look forward to hear from you.

Regards,
Shaadi.com
If the phone no is not reachable kindly connect through email id [protected]@gmail.com, also as requested we have emailed all our conversations as proof that we are constantly requesting them to stop the vip service and get our refund.
Dear Mr Jain,

Thank you for your revert. We will connect with you via email as requested.

Regards,
Shaadi.com
Please update on the actions taken by you, and please help us getting our money refunded.
Kindly take action at your end and get refunded the said amount on mail or mobile no.
Regards
Bhag Chand Jain
Hi, we have again sent mail with proofes on [protected]@peopleinteractive.in, which we had sent earlier also.Attached is the screenshot for the same.

Attaching the screenshots of the mails in which we had requested again and again for cancellation of vip shadi scheme (within 15days) and also informed about suitable timings again and again to different .Please we are here for your help please you support, dont say that we are not recieveing calls/replying to emails...I hope the attached prooves are enough.Please take suitable action on getting refund by shadi.com instead of telling that we are not responding.

although we have told it several times still again updating:

Most suitable time to talk with me is 1130 hours to 1700 hours and on saturday it is 1230 hours to 2200 hours and on sunday at any time on mobile no [protected].

On LL[protected] you can talk to my wife in Mor 0700 hours to 1200 hours she will inform me.

Kindly give your personal mob No- so that I can contact you immediately.
You can contact/ infrom me on mail also.

Please refund the money or we will have to go to consumer court, and get necesaary actions taken against all those who are involved.
Please update on actions you are taking, we got no calls/email from your side.

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    Shaadi.com - Vip shaadi is fraud / request to get money for it refunded