Shadowfax — App Registration Process

My name is Santhi swaroop and my rider i'd is 1824836 I have submitted all the documents for joining process and I got message your account is now activated and after that I have paid Rs.699 for Dinner MG but app keep saying you need complete training first so I called customer care by clicking the "Call Onboarding helpline". The customer care lady is telling me that we have removed "Call Onboarding helpline" option in your app and you can go to online but in reality nothing happened. I have unistalled and installed the app couple of times and login and logout of the app nothing happened.