Shadowfax — Complaint against Shadowfax delivery/collection agent Rakesh Parikh

Hello,
I am writing to complain about a shadowfax personal Rakesh Parikh, who was supposed to collect a return item from Nykaa.

The item was a gift from a friend and she had put in the wrong block number, but it is right beside my own block and easily accessible through roof.

When the delivery person called I tried to guide him but he started bashing me very rudely and whatever I said did nit really register in his mind.

When I told him to get to my block through roof he said he had already climbed down, so I went downstairs and had to wait for like 5-8 mins before he could come down and get the parcel from me.

Now I am afraid that he might not deliver my product resulting in my friend not getting back her money, as I haven't received any intimation of a successful return.

Please call so I can explain it better.

I am utterly humiliated and this is a result of training provided by Shadowfax to its employees.