Shadowfax — Delivered the order to wrong address

Website:

www.shadowfax.in

My mother was about to receive a package from Kathakalii which was going to be delivered by Shadowfax. When she last checked the order status it was out for delivery and suddenly later in the evening she received a notification that her package has been delivered. We never received the package on our address. Either ShawdowFax delivery person delivered it to wrong address or took it himself. Kindly look into the matter. We have paid a good amount for this and we need a refund from shadowfax since this is their negligence. Here is the order number: SF[protected]KR