Shadowfax — Denied taking an incomplete combo which was approved by company

Your courier person was supposed to pick a return parcel as it was an incomplete combo. He asked the reason when told the reason he denied to take it explained him to show the Nykaa details where it clearly says incomplete combo and replacement accepted by Nykaa he argued and displayed a very unprofessional manner. Here is the order id RET_[protected] hope you will take this matter seriously or I may have to reach social media to highlight the service provided.