Shadowfax — Eating Huge loads of commission from the hard earned money of delivery partners

I'm a Registered delivery partner in shadowfax technologies when I have joined they didn't inform me about any charges which are going to be deducted after on boarding but when I on-boarded and started earning after a week they deducted amount of ₹500 from my total earnings of that week and then paid me less payout. Even after complaining and generating ticket they are telling me that these are on boarding charges which they didn't inform me about while I joined. Although I felt these charges are basically usual for every company so I didn't go for any complain but after 2 weeks the company deducted more rupees 500 from my hard earned earnings saying that they are platform usage charges. They didn't informed me anything about platform usage charges being deducted and now they're telling that it's our policy to deduct platform usage charges. It's the month end and I have to pay my credit card bills and at times like this company is deducting money from my pay without even informing which I've already earned delivering multiple orders. After considering vehicle maintenance and petrol charges I am the one going in the losses. They're not even paying proper attention to my complaint since 10 days. Whatever the customer's are rating and providing tips even those are eaten by the company. Distance calculated by the company for the first mile that is my location to restaurant and last mile that is from restaurant to delivery location is totally wrong where each time it shows 0.5 - 1 km less for which payout is also released less while the distance remains same hence incurring loss. This is also a very big gamble by the Shadow Fax company to bag hard earned money of the delivery partner.
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Shadowfax customer support has been notified about the posted complaint.
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Dear Mohit,

Greetings from Shadowfax!

We are sorry for the unpleasant experience you had. Please share your Shadowfax ID and registered mobile number with us at [protected] so that we can assist you.

Team Shadowfax

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