Shadowfax — I am complaining about payment

As per company agreement they told me that our company will pay you biweekly that mean every 15th of the month and bank transactions and other it will take upto 22nd of the for completing the transaction process. Shadowfax do not provide and helpline from which we can get connected to the company.in there website also there is phone number was listed. Only through you can contact them. I have submitted my issue in there website but they did not respond to my issue. I feel hopeless and i am here to you for help