[Resolved]  Shadowfax — I'm a working as a delivery partner but has many issues with the company.

Address:pimpri, pune, Maharashtra 411018

My name is Vishal. I'm working in shadowfax as a delivery partner. Nowdays company doing like a scam. They are not providing much orders and I am unable earn money. I'm working for full time. But in that full time nowdays since last 25 days orders are not getting. Also the pay scheme ( MG ) is so less. They gave targeted orders for MG. But there are not getting orders. I have mailed to company and tried to reach out to support or help service but it's worst thing in company. There is no way that we can talk to a help agent of shadowfax. They just say we will call you back but they don't. I'm working as a full day. Nobody is taking action on it. I'm from pune. From last 25 days I can't complete targeted orders. Even in that 25 days hardly I can complete only 20 orders. We get only 200 to 250 rupees only profit after removing petrol expense. I stay online for nearby 12 to 15 hours but there is no possible earning guarantee. They are just doing scam. When I asked area manager on group that why we are not getting orders then he removed me from whatsapp group. They are behaving on their own. I'm writing complaint on consumer support coz I can't find any other way to get myself any help. Please I hope you could help with that. Coz there are many riders who are facing the situations. Their system management is not also good. Everything in this company is useless and worst experience from this company.
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Aug 3, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Jun 21, 2022
Updated by Vishal Hivrale
Sorry I have spell/ number mistake in that complain. Even in that 25 days hardly I can complete only 10 orders per day.

Verified Support
Jun 22, 2022
Shadowfax Customer Care's response
Dear Vishal,

Greetings from Shadowfax!

Apologies for the inconvenience caused. Request you to share your concern along with the Rider ID at [protected]@shadowfax.in in order to assist you better.

Regards,
Team Shadowfax
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