Shadowfax — Missing product in customer return ( giving empty packet of customer return)

Address:

delhi

Today[protected] I declined my customer return because my product was not in the packet, the packet was empty. And when I told the courier boy to give me the POD, I would mark it reject, so he cancelled the return. I have his photo and video and photo of POD. This is the second time I have been scammed by shadowfax.
shadow fax awb no. R[protected]FPL (SF[protected]R)
rider name: RITIK BHARTI
name of the courier boy that i received this courier is "VINIT KAIN".
order id:[protected]_1