Shadowfax — Pickup boy not coming for pickup

Hello sir/mam, my parcel not pickup since .Last 3 days no one's coming for the pickup, if i am calling to the shadowfax rider for pickup, he said me that i have not got the pickup request call the shadowfax main office, and when i am calling to main office he told me that i send request, this way all company not give me proper answer due to that my all order breached . Plz i request you please do not penalized for any order .I also attach the proof of not pickup manifest and coureir.