Shadowfax — Product not delivered but status changed to delivered

I would like to draw your kind attention that the order in subject line is not delivered to me. But the status is showing delivered.
I got a message in early morning on 9th July 9:20 AM with PIN and OTP that that my product will be delivered today.
But through the whole day I did not get any call from delivery agent.
and in the night approx 8:30 PM I receive message on my mobile number that the product was delivered to me but I did not get any product even in my house in my family and I have talked to my neighbours and they did not receive.

Order :-SF[protected]FPL

Followed up multiples through emails call but no one respond.