Shadowfax — Product not delivered

Address:

Suraj apartments, Telephine exchnage square, Nagpur, Maharashtra - 440008

The status shows RTS in progress which ws last updated on 15/05/2021 and no further update after that. Its been more number of days, but still Shadowfax are very slow in delivering the product.

And I am being charged for late dispatch amounting Rs. 120/- . Who will pay that amount?

Attached screenshort.