Shadowfax — Regarding delivery agent arrogant and disturbing behavior

Website:

Ajio

This is the delivery agent that I am referring[protected].

He called me almost 6-7 times at an interval of 40 mins each regarding my address. The address was clearly mentioned.
I politely asked till what time he’ll come, he arrogantly said I will come, don’t have a specific time.
Lastly when he came, I said he took so long. to which he replied I’ve 10 more other works.

What is this response? Am I making him work for free. I said I am saying this because I had to go somewhere, but couldn’t go as he didn’t tell at what time he’ll come and he said who has stopped u from doing your work.
I want the authority to take strict action, otherwise I am not gonna order anything if that’s from shadowfax