Shadowfax — regarding the return pickup

Address:

Bangalore, Karnataka, 560076

I purchased wella professional conditioner from nayka for 555 and due to some reasons I wanted to return it. And they approved my return on 23-1-201 and I got a message saying they will pick up on 24th the next day ie, on 24 I got a notification out for pickup and till evg I didn't receive any call and by night I got a message tried calling u it was not reachable.This continued till today ie,[protected]. I called the customer care so many times no response from their side and the courier boys number is also fake like the guy who's number it was had left job 6 months back and they have provided that number to me.
Please do something and I want my refund