[Resolved]  Shadowfax — Return pick up over successfully they taken away the parcel from home but they updated as Qc failed and pickup failed.

Address:Pune

Hi
We booked order in meesho.for that order return pickup they arranged through shadowfax courier.
Shadowfax courier Awb number:R[protected]FPL.wrong status updated in tracking portal by them.
return parcel pickup over already on 6th January 2022 only.
Customer got call from courier service from this number [protected] on 6th.and they taken away the dress but not updated in app nor sent pickup over message to customer still and now they are not replying.
But now no one is receiving calls.
And now updated wrong status like customer not contactable, QC failed and all.
Where in real customer talked to them that day and return pickup over successfully.
Customer address
To
Ankita Vivek kasat,
D-402, serene county,
rajyog road,
near lokmat office,
sinhagad road.
Pune-411041.
Maharashtra
Ph no-[protected].

Please check with that courier people and update correct status and provide correct information on portal.so that I can get my refund amount.
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Feb 19, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Jan 18, 2022
Shadowfax Customer Care's response
Dear Durga,
Greetings from Shadowfax!
We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

Regards,

Team shadowfax
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