[Resolved] Shadowfax — They picked up my item but marked as not picked up

[Resolved] Shadowfax — They picked up my item but marked as not picked up

V Vai M Jun 17, 2022 Jun 5, 2023 This thread was updated on Jun 5, 2023

My Ajio order was picked up by a shadowfax executive on 16th June 2022 He picked it up and said ill receive a SMS about successful pickup in a few hours and left. My return's AWB is R[protected]AJl But after a few hours I received a message that the pick up Was failed due to quality check. I gave the package very well packed and even the item was in the same state as I had received it. If the quality check didn't pass as per them, then how did their agent pick it up. He even said ill receive a successful sms. So basically now they have picked up my order and marked it as pick up failed in their system. How can they do that. I'm calling their customer care. Its an automated message whcih says they will reach me on my registered mobile but no way to get in contact with the agent of customer service. Even the deliver agent who came to pick up my order isnt answering the phone calls. +1 photos Was this information helpful? No (0) Yes (0)
Jun 17, 2022 Complaint marked as Resolved Shadowfax customer support has been notified about the posted complaint. Verified Support Jun 17, 2022 Shadowfax Customer Care's response Dear Vai, We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction. If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance. Warmly, Team Shadowfax
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IshwariG

Jun 5, 2023

My Ajio order was picked up by a shadowfax executive on 28th May 2023.
He picked it up and left.
My return's AWB is R[protected]AJI
But after a few hours I received a message that the pick up Was failed due to quality check.
I gave the package very well packed and even the item was in the same state as I had received it. If the quality check didn't pass as per them, then how did their agent pick it up.
So basically now they have picked up my order and marked it as pick up failed in their system. How can they do that. Even I have raised a support request 3 times still no response. I'm calling their customer care. Its an automated message which says they will reach me on my registered mobile within 24 hrs but no one called. There is no way to get in contact with the agent of customer service.