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[Resolved]  Shadowfax — Wrong status updated in real pick up over yesterday only and customer is in contact yesterday only.

Hi
Booed and an order in meesho and Order id #[protected].
They arranged return pick up through shadowfax courier.Awb number:R[protected]FPL.
pickup over yesterday(6th February) around 2.30pm but still in app not updated pickupover.but yesterday they updated cannot contact customer and rescheduled Pick up today and today showing out for pickup today but in real yesterday itself they collected pickup parcel and updating wrong status. But yesterday customer received their call from([protected]) and parcel handover to courier boy also over.
Please solve problem with shadowfax by updating correct status and arrange refund soon.we tried shadowfax number([protected]) from which we received call yesterday to keep parcel ready for pickup and parcel got picked up but now they are not receiving call.
Called shadowfax customer care number and written to support mail but no Reply nor change in status.
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Feb 9, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Jan 08, 2022
Updated by Ch durga Bhavani Shadowfax courier Return pickup done successfully but updated as QC failed and pickup failed.
Shadowfax courier NUMBER:R[protected]FPL.
RETURN.
Please update the correct status 🙏.
They have already collected parcel on 6th January 2022 and now updating all wrong status.
Please Shadowfax please check and update correctly and solve the problem.
Verified Support
Jan 08, 2022
Shadowfax Customer Care's response Dear Bhavani,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax
Complaint comments 
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Comments

Shadowfax courier people Updated as QC failed in status.this is false already they hv taken parcel with them yesterday. Please Shadowfax don't cheat and solve problem and Update correctly.
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Hi
Please solve the issue not solved still
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