Shaha Finlease — Threatening phone calls for resolved and closed credit card

Address:

Office no. 713, 7th Floor, VIHAN, opp. Nutan chemical compound, Walbhat Road, Goregaon East, Mumbai – 400 063

This complaint is on behalf of my client mrs. Arvinder kaur bali, who is not technological savvy.

That this institution approached my client through incessant sales and marketing phone calls persuading her to purchase the services provided by your client. Furthermore, on being convinced that your client is true and honest to the services marketed, my client under sales force and persuasion bought their services in the form credit card/loan from scb wherein your client promised her full support and transparency in their services as she had mentioned she is a widow who supports two children and cannot afford to spend exorbitant amount of money on interest and credit cards.

That despite complete honesty from my client, the institution instead of exhibiting humanity, took complete advantage of the situation to victimize a single lady under the garb of improving her credit score and purchase benefits; whereas the said business was being performed with malicious intent and monetary gains.

That my client received the credit card and used the same as per the rules and instructions stated by the institution. Furthermore, my client made all due payments of complete amounts on or before the due date but was still charged interest.

That my client was shocked at being cheated, robbed and extorted by the institution despite her due diligence in monthly payments. Furthermore, when my client made a complaint to the institution regarding the said matter, they continued to evade her calls and instead of returning the unfair and fraudulent interest charged to her to the tune of rs. 1, 00, 000.00/- (Rupees one lakh only), they continued to charge her undue interest. Additionally, they threatened her with abusive language and legal punishment on her failure to make the rest of the payments as per their demands but didn’t provide the lawful resolution.

That my client made all the payment and was awaiting the resolution before making the final two payments, but the clients did not respond.

That despite such forceful and criminal activities by the institution, my client made several calls to them requesting them to return the money charged to her fraudulently and close her account.

That around the year 2002, one of the institutions' representative assured her that she needn’t pay the final two instalments as the bank has made a mistake in charging her interest. Even though your client owed and still owes my client money, my client was happy to close the account and not receive threatening and abusive calls despite not having to receive the deserved refund. Furthermore, the said representative promised to send a closing letter from your client which was never received.

That on calling the institution from the year 2002 to 2003 for the proof of closure of the account, they assured her that everything is under control. But around the year 2006, my client began to receive abusive and threatening calls again by your client. Furthermore, they fraudulently damaged my client’s reputation, loan prospects and her basic right to live by falsely implicating her under cibil. Since then my client hasn’t been able to receive a loan despite her desperate and destitute condition and has been defamed as a fraudster in every bank and illegitimate calls to her family.

That the institution and their representatives instead of having the ethics and shame, have tortured, harassed, defamed and belittled my client beyond measure. Further, the institution/their reps made threatening, extortion and abusive calls on 6th october 2020 in the middle of the dire pandemic, demanding rs. 1, 00, 00, 000.00/- (Rupees one crore only) or more for the service she never used after being cheated and extorted since the year 2002.