Sharekhan — amount is debited but not reflected in sharekhan account

I have recently done two transaction from my icici bank account phone pe upi worth rs 20000 (Transaction1:-10000 & transaction2:- 10000) and it got debited from my bank account but not reflect in sharekhan demat account it says "req. Failed at bank" but when i talk to my bank person they said the amount is reached to you so could you please let me know how can i get my money back?
Request you to please consider my request as in your priority.

Transaction id1 :-
8694349 req. Failed at bank 11 10000.00 24-mar-2020 11:31:19 24-mar-2020 11:44:41 n/a 0 equity
Transaction id2:-
8698605 req. Failed at bank 11 10000.00 24-mar-2020 12:32:50 24-mar-2020 12:44:58 n/a 0 equity
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Sharekhan customer support has been notified about the posted complaint.
Mar 24, 2020
Updated by Shivam Rajeev Shalya
Name :- Shivam Shalya
Contact Number:- [protected]
S2K ID : 2394643
Customer ID : 2394643
Email:- [protected]@gmail.com
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