[Resolved] Sharekhan — my account locked for more than a month

Erskumaresan

Address:

Share khan

Hi

My brokerage account has been locked almost a month ago, as discussed with customer care, I have provided all the documents and updated facta form too.

Last Friday it was conveyed me in a email that my account is activated and try to login By end of day or following day.

When I contacted today still the account is locked, your customer care people saying that they cannot accept aadhar card and they need my voter ID for address proof. Even that too I have emailed to them. You are the first company denying aadhar for address proof document, I am not sure then why central govt making aadhar to enrol mandatory eith Pan and in all banking and brokerage accounts.

Are you guys really done some other mistake on my account and to correct that you are keep asking all my documents.?

I have already provided following id copies like Pan, Aadhar, Passport and voter ID now . There is no more govt id left other than D.L to share it with you ..

Pls get my online brokerage account unlocked ASAP. Locking consumer account without any prior intimation is a crime.

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Apr 27, 2019

Complaint marked as Resolved

Sharekhan customer support has been notified about the posted complaint.

Mar 26, 2019

Updated by Erskumaresan No improvement about the action from sharekhan side to unlock my account, they just keep asking other document now like bank statement.

One week before they said- my account is unlocked, when I reported the issue is still there they started asking additional document proof from me. Even after providing all the document still they are not un-locking my account.

I feel for normal unlocking this should not take more than a month, sharekhan might collapsed my account they also not reveling about previous holding units.

Verified Support

Mar 27, 2019

Sharekhan Customer Care's response Hi! We would like to connect with you regarding this. Request you to share your contact number or customer ID here so that we can get in touch with you.

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Comments

Erskumaresan

It has been almost more than a month, every day they keep asking me to email one of my govt Id proof. Almost I have provided all the Id's like PAN CARD, Aadhaar, Pasport, Voter id. Today they to asked me to provide the bank statement by conveying they can't accept Aadhaar Id as my address proof. I too provided the same but they haven't unlocked my account till now.

For unlocking a Account with a FACTA form they need to take this many days and simply asking all the documents on each day, Instead of that they would have all document in the same day!!. I am not sure about my previous holding which I have in my brokerage.

Please help how to address this issue to respective govt department.

Sharekhan Customer Care's response, Apr 26, 2019

Verified Support

Hi Erskumaresan! Allow us to look into your concern. Please share your contact number or customer ID here so that we can connect to help you further with the same.

Bajrang Lal Bengani

from Bengaluru, Karnataka

Customer id: 902893
Name : Bajrang Lal Bengani
Place : Bengaluru

Dear Sir,
I trade in silver micro but you are not accepting trade in June and August. Though, i have sufficient margin money.
Requesting you to clear your stand at your earliest .

Regards,
Bajrang Lal Bengani
[protected]

Sharekhan Customer Care's response, Apr 26, 2019

Verified Support

Hi Bajrang! We will surely look into this and get back to you with an update on the same.