[Resolved] Shine.com — 12000 inr payment requested by your agent for services in job seeking

sagar_thorat

Address:

422101

Hi team,

I had my wife shell out 4500/- by one of your customer care agent, suggesting this is a registration charge to get into shine's database.

On top of this a further charge of 7500/- was requested by this agent named rajeev and his colleague, as a security deposit. This, we were told, will be refunded once my wife secure's a job. At this juncture, my wife backed out, and requested for refund of the already paid 4500/-.

Rajeev said he can't make the payment straight away, and can take anywhere between 5-45 days for the money to reflect. He further asked card details to my wife for a quick repayment, including cvv number. We have not shared this detail with your agent, and have asked them to do a neft transfer. Can i please request you to expedite this refund, and help us get it back.

Incident occured - 4th march
Amount spent - 4500/-
Agent name: rajeev
Payment account : gpay to a kotak mahindra bank account 0740

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Apr 11, 2019

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Mar 05, 2019

Updated by sagar_thorat It also seems that Shine.com database is hacked. Yesterday after the above said incident, I posted my own details and immediately today got a call from an agent making the same offer to me. Suggesting that they have paid opportunities, and would like me to progress it by making an initial payment of 4500/-. And to make it even worse, they get entire details from Shine database, that we have maintained in the resume. Contact number, job details, job we are seeking, etc. Shine .com needs to identify how this leak is happening and payback customer whose data is leaked to these miscreants in the first place and have paid money to them thinking it to be authentic.

Verified Support

Mar 11, 2019

Shine.com Customer Care's response Dear Sir,

Greetings from shine learning.

With reference to your complaint, we are unable to extract records using your name. If you are a paid user of Shine.com, please share your registered email-id or contact number to help us check your profile and address your concerns.

Regards,
Team Shine

Verified Support

Mar 11, 2019

Shine.com Customer Care's response Dear Sir,

Greetings from shine learning.

With reference to your complaint, we would like to inform you that these days a lot of fake recruiters are calling the candidates using the name of reputed job portals and extract heavy money from them. We will like to clarify that Shine.com is not linked with any such recruiter or consultants/Paytm.

Please note that Shine.com is not responsible for, and expressly disclaims all liability for any such communication via email, SMS or phone call by a frivolous source claiming to have got the contact details of the concerned person through or representing Shine.com.Therefore jobs seekers are advised not to indulge in any monetary engagement with such sources in the name of guaranteed interviews with employers or refund.

This kind of no such activity has been done at our end, in association with such fraudster. We have been receiving such complaints from some customers/general public who have become victims of such fraudulent and cheating activities at the hands of many criminal elements.

Also, many senior authorities have been initiated by our company to control these activities. You can initiate the below actions before relevant authorities for your claims:- A) File a complaint with your bank to get a chargeback and ask them to blacklist the merchant who made this transaction.

For any inquiries, email us at [protected]@shine.com.

Regards
Shine Team