[Resolved] Shine.com — Additional payment asked by shine.com for its services | |||||
Date of incident :- 30th june 2016 I already made a payment of rs.26000 for availing the getting assistance of getting job calls with help from shine.com. post this i asked the person that it would be last amount i would be able to pay. after that i was asked to pay 26000 extra and when i refused they say, your profile cannot be completed without making the payment. manager was not trying to understand that i am in no financial condition to do the extra amount payment and kept on saying the same thing again and again. I would like to get whatever services they can provide with the amount i have already paid to them. if that is not possible, i would request a refund of the amount. Below is the email sent by shine for making the additional payment :- Ill be processed as soon as your payment is realized in our account. For any assistance/queries? contact Call us call us @ [protected]/55 Mon - fri 9.00 am - 6.30 pm Email us @ email us @ [protected]@shine.com Regards, Team careerplus Security alert: in case you receive a suspicious mail from anyone claiming to be a client of shine, asking for your personal information or some money by pretending to offer you a job please do not respond to such mails and bring it to the immediate notice of shine.com by writing to us at [protected]@shine.com. please note that such offers / emails are a violation of our terms and conditions, and shine.com does not endorse such communication with candidates. Shine.com 8:36 pm (1 minute ago) To me Shine career plus Dear kapal Thank you for availing shine career services. Please note your transaction id: cp[protected]. You may quote the transaction id or your email id, in your future communications with us. Your service request will be processed as soon as your payment is realized in our account. For any assistance/queries? contact Call us call us @ [protected]/55 Mon - fri 9.00 am - 6.30 pm Email us @ email us @ [protected]@shine.com Was this information helpful? | |||||
Jul 1, 2016 Complaint marked as Resolved Shine contact person - Purnima Ganguly contacted me today morning regarding the issue. She assured that i will get the required services for which the payment has been made.
Her email address = [email protected]
In case someone faces similar issues in future, please contact them at 0120-6545354/355 or email them at [email protected]. Shine.com customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Thanks for processing the request and acting in a speedy manner to the complaint. But if this issue can be avoided, then the world would be a much happier place to live in.
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Thank you for sharing the concern
With reference to your comment, we are processing the services availed by you and will make sure that you will not receive any call for upselling.
Regards
Team Shine