Shine.com — delay in account activation, non communication of activation, incomplete service

Address:

112, National Storage, S.B. Marg, Mahim (W), Mumbai City, Maharashtra, 400016

Dear team,

This is in reference to odelite solution : registered mobile nos [protected].

Below is the complete facts agreed upon by your team on call
A. The account for posting job was purchased on 6th feb 2019.
B. The account did not get active despite providing the documents for kyc
C. We had been in continues follow up for activation and every time on call your team members will assure that it will happen in 48 hours and then there will be no response. We have call records for all the communication, the number of times your team has just hang up the call, the time we had to just wait wait and there will be no response for 5 to 10 minutes, which shall also be present in your records
D. On 30th march i received a mail from the accounts team with copy of invoice for the job service to which we raised our concerns as the invoice was for service not activated.in response we got a mail that the service has been activated from 20th march 2019 to which we immediately reverted that why the same was not informed or communicated.
E. We have mailed the issue to your team to which there is no response as to why there was no communication for activation of the account and how come it is the customer who has to bear the punishment for failure from shine.com side.
F. We have also called up to your call centre who simply state that since the account was active it will be valid up to 18th april 2019 even if the job got posted on 30th march 2019 and we are sorry, we apologise for the failure of communication but we can not do anything, when asked to provide the same on mail they denied upfront.

So in short
1. Customer has to bear with delay of account activation from 6th feb 2019 to 20th march 2019
I hope you understand that a service required on a date and provided after 40 days already loses 50% of its value
2. Customer has to follow up for activation and every time your team provides deadline of 48 hours in mail and then no reverts no communication no activation and still it is the customers duty to follow up
3. One fine day your team activate the account, do not bother to communicate about the activation to customer
As forget about the activation mail, even the mail for getting login credentials was shared on 30th march 2019 so how do your team expected to post job without providing login credentials
4. Your customer call centre guys hang up on customer
5. Your customer call centre guys make customer wait for more than 5 minutes by stating sir please let me check and gone
6. Your accounts team can mail the invoice but recruitment team does not revert on mail since past 13 days
7. The customer wants 30 days of job posting for which he has paid for, nothing additional nothing extra, the job got posted on the day customer got knowledge about account activation and login credentials and still he is a fined and the job posting is provided for 18 days only.

In case there is any lies or wrong statement revert back or the same will be considered true.
In case you guys have communicated about the account activation on 20th march 2019 then provide proof for the same.

What action to be taken against the false commitments from your team on mail regarding activation in 48 hours and no response or revert after that.

I know that the service charged is for nominal amount of inr 200/- but the amount of effort and time spend after follow up was huge.

We shall appreciate a professional response in writing and acknowledgement that the whole case was presented with facts and despite all shine did not want to provide committed service.

Thanks for your time and patience

Awaiting for positive response to help us enrolling for more shine services.