[Resolved] Shine.com — Even after charging a good amount not serving which was promised and asking for more money

kiran mital

from Bargarh, Odisha

Website:

www.shine.com

They called to many times to me to make payment for extra benefits and paid Rs.4899/-. They assured me that after payment I will get call back from direct componies. But I never got call from anyone till now its been more then 20 Days. Staff who spoken to me were Brijesh/Alok/Jitender.
Please advise action taken.

Regards,
kkiran.[protected]@gmail.com

Was this information helpful?

No (0)

Yes (0)

Jul 6, 2017

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2017

Shine.com Customer Care's response Dear Ma'am

With reference to your complaint, first we would like to apologize for the troubles and frustration that you experienced lately. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.

We have tried to contact you on 25th May but somehow could not reach you. We had dropped you the mail for the same. As we were not having you resume to proceed the service so it got delayed. Now as per you permission we have picked your resume form shine.com.

As per our discussion the issue has been resolved. We assure you that you will be receiving the call for the same from our team member within 24 to 48 working hours. In case of any query, let us know on [protected]@shine.com email id.

Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.

Regards

Shine Team