[Resolved] Shine.com — Fraud by Shine.com in pretext of offering services

231426

Jul 31, 2023

Address:	Golden Enclave, 3rd Floor, Tower C, HAL Old Airport Rd, Bengaluru, Karnataka 560017
Website:	www.shine.com

Content of Email sent to them on 26th of July'23 is mentioned over here

Hello Shine Team

I was called by the Shine Team today through Multiple Numbers
1.[protected]Tushar)
He has suggested that I buy a Resume Booster Service for which 3657 Inr. I have accepted this service & bought this under the communication that this will help pushing to resume to known companies in Bangalore. Post buying this there was a communication that there will be a dedicated person assigned to handle my account.

2.[protected]Shiva)
He asked me to run through my profile (Resume) and post which he asked me to upgrade to couple of packages with an information that this wouldnt cost thousands of Inr. However the first upgrade came at a price of 5192 Inr. (Education Verfication) which was paid. When asked why this value, Mr Shiva said that he is not aware of pricing and this done by Finance team of Shine.
Once again there is another upgrade package (Job Profile Verification Plus Package) coming at 9556 Inr which came as a Payment Link.
Considering the financial situation I have requested for time for the payment. We need to understand that without prior intimation this money is being asked to be payed.
When asked for time, Mr Shiva has denied and said that the services will not be given.

Post this I have tried communicating this with Mr Tushar, unfortunately he is not picking calls.

I highly doubt the services offered by Shine.Com.
If this was the way in which things were moving then it should have been communicated clearly during the first call.

I request a refund of my money immediately as this is really fishy. Even Naukri.Com is charging a package of 8000 Inr but they are very much transparent. The reason for opting to Shine was it offered a low cost of services.

I believe forcing a person to buy services worth 20000 Inr Immediately without any prior intimation is highly non justifiable and when Mr Shiva was asked to share contact of his manager, his response was everyone in Shine.Com talks the same language.

Couple of questions to Shine.Com:
1. Why terms and conditions are not communicated to Buyer/Candidate at time of taking any service?
2. Why details of package is not communicated very clearly to Candidate?

I sincerely request my money of 3657 Inr+ 5192 Inr be duly returned back as I am not confident of service and see this service as a Money making option.

I have email transactions for the same. Kindly ensure 8849 Inr is refunded to my account immediately.

Kind Regards
Umashankar.G
[protected]

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Sep 3, 2023

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2023

Shine.com Customer Care's response Dear Sir,

We are writing to address your recent request for a refund. After careful consideration, we regret to inform you that we do not have a refund policy in place for the services you have requested.

As a company, we strive to deliver high-quality services and ensure customer satisfaction. However, due to the nature of the services provided and the resources invested to initiate the service activation process, offering refunds becomes challenging from a financial and operational standpoint.

We understand that circumstances may change, and we are committed to finding a resolution that is mutually beneficial. While we are unable to provide a refund, we would be more than willing to discuss any specific concerns or issues you may have. Our team is dedicated to addressing your needs and finding alternative solutions that may help alleviate any dissatisfaction or difficulties you may be experiencing.

We genuinely value your business and the trust you have placed in us. It is our goal to ensure that you receive the best possible service experience. Therefore, we encourage you to communicate any concerns or challenges you are facing, and we will make every effort to address them to the best of our ability.

Please feel free to contact us directly to discuss your specific situation further. We are here to listen and find a way forward that aligns with your expectations and our commitment to providing exceptional service.

Thank you for your understanding and cooperation in this matter. We greatly appreciate your continued support.

Regards,
Team Shine