Shine.com — Fraudulent and unethical practices

Website:Shine.com

My name is Kundan Kaushav. I received a call on 10 February 2024 from Shine.com representative on wherein he explained me about Paid services of shine.com with Nominal price of Rs.3292.
After much deliberation, and his insistence on how great shine is and that a dedicated relationship manager will be assigned who will closely work with me to help me to get new job. He also said that this is onetime fee to shine. After this my services will start. He never mentioned that there would be further charges. So, I paid this Rs.3292. He said they will assign a Relationship Manager and he will call me to get more information about my Job requirement and will help me to find job accordingly as per my preference soon.
On same day, "Suraj Singh" (Relationship Manager) called me and initially he asked me about my Job preference and post 20 minutes discussion, he told me in order to avail good Job, i would have to get 2 services(2nd & 3rd payment mentioned below) of Rs.5192/- & Rs. 9556/- and i would get service from excellent shine.com for lifetime. He first offered me one service and then another without letting me think. So, with hesitance, I paid next 2 payments as he said this is last payment and they will ask for no further payment. However, he again said I would have to avail another service by paying Rs.16, 518. I became suspicious and said that something is wrong. He started telling me how these services were great. But I insisted on cancelling my service. At this point Mr Shiva intervened and told me that if I have problem then it can opt for emi facility. He started saying that this service is must to get good job. Without this other 3 bought services would have no meaning and will get "forfeit". He also assigned a new Relationship Manager Mr Rohit. So, reluctantly and in compulsion, I made two payments in emi, one of Rs 16518 and another service for Rs.24, 779. I was completely devastated when they again asked me to pay another Rs 40000 to which I denied and asked them to stop my services. I understood that something is fishy here. I wrote them a mail asking to stop my services and refund my money.
At this point, the conversation was taken over by some Mr Bansal who claimed to be a manager. I clearly mentioned that I have been scammed and that my services should be stopped with immediate effect. But he categorically said that we will not make any refund.

Below are payment i made to shine.com:-
First payment (Paid) -- Rs.3292/- (Product :- Education Verification Plus Package)
Second payment (Paid) -- Rs.5192/- (Product :- Job Profile Verification Plus Package)
Third payment (Paid) -- Rs.9556 /- (Product :- Senior Level Resume Writing Service & Professional Summary)
Fourth payment (Paid in emi)-- Rs.16, 518/- (Product :- Jobs on the Move: 180 Days)
Fifth payment (Paid in emi)-- Rs.24, 779/- (Product :-Jobs on the Move: 180 Days)
Was this information helpful?
No (1)
Yes (0)
Shine.com customer support has been notified about the posted complaint.
Feb 11, 2024
Updated by kundankaushav
I would like Shine to stop these services and refund my money.
Verified Support
Mar 29, 2024
Shine.com Customer Care's response
Dear Sir,

We wanted to provide you with an update regarding your recent order. Unfortunately, our system is currently unable to track the status of your order using the information provided. To assist you further and ensure that we resolve this matter promptly, could you please share the registered details associated with your order?

Please provide us with any relevant details such as order number, transaction ID, or any other information that could help us locate your order in our system. Once we have the necessary information, we will promptly investigate the status of your order and provide you with an update.

Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. We apologize for any inconvenience this may have caused and appreciate your cooperation in providing the requested information.

Thank you for your understanding and patience. Should you have any questions or concerns, please don't hesitate to contact us.

Regards,
Team Shine
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Shine.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    77%
    Complaints
    4355
    Pending
    424
    Resolved
    3234
    Shine.com Phone
    +91 12 4432 6930
    Shine.com Address
    11th Floor, Park Centra, Sector-30, Gurgaon, Haryana, India - 122001
    View all Shine.com contact information