[Resolved]  Shine.com — Fraudulent calls for charging money for providing job

Yesterday[protected] call received from Sales team who asked for one time registration fees 3657 (with Tax) and the services will be valid for lifetime.
They mentioned that one dedicated relationship manager will be assigned to me and they guarantee job in just 10-12 days.
Today Mr. Shiva (Relationship Manager) called me and he again repeated all the promises and claimed Shine.com's reputation and the fact that it's associated with the Hindustan times.
This person took all the details of mine and requirement after 30 minutes discussion Mr. Shiva mentioned that there will be two verification one is education and another is assessment verification. He mentioned that the charges will be like peanut. When I saw proforma invoice i saw that the charges were even higher than the Registration charges and that they didn't tell me about these additional charges yesterday so i hesitated to make any payment but he tried all means to convince me that this is very small amount against the salary i will be getting in 10-15 days. Just after I paid the first proforma he sent me second proforma invoice for 9556 when i objected that you didn't tell me about this before he said no I told you that there will be two verification and therefore the charges. I demanded to talk with his senior initially he tried to avoid but then he gave call to some fellow who pretended to be his senior and he started with the same arguments. I objected that this behaviour is completely unprofessional there is no transparency and it's like cheating to customers. This senior person said that the executives who spoke to me yesterday were not knowing the process and that depending on the CV and the level of the hiring the they are providing services. They mentioned that the reputed companies will not even entertain the applications without verification done. I was though not convinced but they again and again tried convincing that you will just get job in 10-12 days and that this amount is nothing in front of what I shall be hired at. That senior and Mr. Shiva repeated that i need to trust them and go ahead for payment. I kept on saying that this is kind of trap and that you are not telling in one shot how much i need to pay. I thought that since i paid almost 11-12 thousand on Naukari and "Shine. com" being in their competition must be charging almost same amount through different services. But as I completed the second Proforma (third payment), he sent me third one which was even bigger amount like 16580. When I received this i lost my temper and i said this is clearly a scam. I think my call was heard by multiple people and the senior person shown anger hearing "Scam" word from me. He started saying that if I don't Shine services, it's fine but i should not be using words like cheating, scam etc. They were claiming about high reputaion of shinecom and it's association with Hindustan times. At 2.43 pm my phone got switched off and i had to go out to pick my child from school.
After I came back home at 4.54 pm i again received a call from different number +91 [protected]. This person claimed calling from Shine.com saying that i need to just make ruppes 10 and I can register myself in shine .com and can get premium services without any additional money. I asked that who are you and that Shine.com team have taken more than 17 thousand ruppees from me since yeasterday so that person gave call to his senior who in turn told me that they were not from shine.com but third party recruitment agency. He said that he shall send me one form through which i can claim refund. That person sent me form. Having such bad experience since morning i was even hesitant to clink on the link he provided but i clicked and filled some details like name and email address etc. then this form took me to a link for processing payment of rupee 1. The page was demanding net banking details and I suspected the same so I didn't enter the details. This person again called me twice at 5.14 pm asking whether i filled the form and completed the verification process for refund. I said that i suspect this and i can not enter my banking details. He said that if I want refund in 24 to 48 hours I need to complete this process. He again called me at 5.32 pm to ask whether I completed payment of rupee 1.
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Jul 26, 2023
Complaint marked as Resolved 
Shine.com customer support has been notified about the posted complaint.
Verified Support
Jun 24, 2023
Shine.com Customer Care's response
Dear Monica,

We take customer satisfaction seriously and are glad to hear from you.

First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

We will respond to you shortly and we request you to bear with us in the interim. Thanking you and assuring you of our best services at all times.

Regards,
Team Shine
Complaint comments 

Comments

Dear Sir,

We take customer satisfaction seriously and are glad to hear from you.

First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

We will respond to you shortly and we request you to bear with us in the interim. Thanking you and assuring you of our best services at all times.

Regards,
Team Shine

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