[Resolved] Shine.com — misleading information, asking for money again and again, refund full money

anand.cse.imps

Address:

570027

Hi,

This post is in regard to the service (Transaction id: cp[protected]) that is offered by mohit in behalf of shine.com. I was informed that total charge for resume update and job assistance will be rs. 5348.

I made this payment on 12th sep 2017.
After a day of payment, i am asked from saroop singh (Saroop. [protected]@shine.com) to make another payment of around rs. 20, 000 to avail job assistance.

This is misleading, as i have asked for all the hidden and extra charges at the beginning.

This practice is highly unethical.

Sighting these points-
I do not need any service or assistance from your organization shine.com.

I am writing this mail to refund the amount rs 5388.00 at the earliest.

Regards,
Anand mohan singh
[protected]

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Oct 16, 2017

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

Shine.com Customer Care's response Dear Sir,

Greetings from shine career plus.

With reference to our discussion, firstly we would like to apologize for the inconvenience and disappointment that you experienced with us.

We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on an availability of information regarding our products and services as well as the service levels.Your feedback was essential to realize this flow in our system and we are taking all the necessary precautions to eliminate this.

Our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.The issue has been shared with the concern team member.They will get back to you shortly.

We look forward to serving you and will make every effort to see that this never happens again.

Thank you for your understanding and patience.

Regards,
Team Shine