[Resolved]  Shine.com — Misleading payment and service issue

Hi Team,

I have received a call from a sales guy Rohit who tricked and misleaded him in making the payments of Rs 149847 on Jan 12.After that Iam running pillar to post to get my amount back.

I get a call gain tdy from the same guy and he proudly says the money will not be refunded and you can do whatever you want.

I have filed cyber complaint and also going to a legal way.

I have asked a senior escalation manager from shine.com to give me a call but have not received a call and none of my mails has been answered.
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Apr 29, 2024
Complaint marked as Resolved 
Shine.com customer support has been notified about the posted complaint.
Verified Support
Mar 29, 2024
Shine.com Customer Care's response
Dear Sir,

We wanted to provide you with an update regarding your recent order. Unfortunately, our system is currently unable to track the status of your order using the information provided. To assist you further and ensure that we resolve this matter promptly, could you please share the registered details associated with your order?

Please provide us with any relevant details such as order number, transaction ID, or any other information that could help us locate your order in our system. Once we have the necessary information, we will promptly investigate the status of your order and provide you with an update.

Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. We apologize for any inconvenience this may have caused and appreciate your cooperation in providing the requested information.

Thank you for your understanding and patience. Should you have any questions or concerns, please don't hesitate to contact us.

Regards,
Team shine
Complaint comments 

Comments

Dear Sir,

We understand the importance of a timely resolution, and we are committed to providing you with the best possible assistance.

Allow us some time to thoroughly investigate and work on resolving the matter. Our dedicated team will reach out to you shortly with an update and, if necessary, further steps to address your concern.

We value your patience and cooperation during this process. If you have any additional information or details you would like to share, please feel free to respond to this email.

Regards,
Team Shine
Abhishek1008's [Complaint's author] reply, Jan 16, 2024
my email address is [email protected]
Your team calls and says that they will refund only 67000 and not the full amount and they do not even know that I have raised a consumer complaint.

Are you people serious about the complaint?I have also sent an email to your ceo Akhil gupta yesterday.

I want the total refund of the amount of Rs 149847 by today
Dear Sir,

The resolution has been already provide to you and we wanted to bring to your attention a matter of security and privacy regarding the contact details you have shared.

For your safety and to prevent potential misuse, we kindly request that you remove your contact details from any public or unauthorized platforms where they may be accessible. This precautionary measure is crucial in safeguarding your personal information and ensuring that it is not exploited.

If you require any assistance or have concerns about specific platforms or instances where your contact details may be visible, please let us know, and we will be more than happy to support you in resolving this matter promptly.

Your privacy and security are o[censored]tmost importance to us, and we appreciate your prompt attention to this request.

Thank you for your understanding and cooperation.

Regards,
Team Shine

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