Shine.com — not afraid of consumer complaints portal

Shine.com is not refunding my money. They are not even afraid of consumer complaints portal. I told them that i will complain in consumer, they replied that then take your money from consumer portal.

They are asking about more money to pay. They are asking for more 10000/- rs for our other refund by saying that it is company's policy. And if we dont pay this 10000/- then money will be refunded after 3 months.
There is no response from their side and not refunded money.