Shine.com — Overseas Job hunting services for leadership role

On 7th Feb 2024 I got a call from one Miss Richa from shine.com around 5pm from the number[protected]. She said they were offering services for job hunting in overseas market for senior roles. I was not very impressed the way she spoke. Then she gave to her colleague Miss Anu who spoke very professionally. She told me that it costs 10, 000. I said I am not interested and had already purchased some other service from other vendor in the morning. She said she would give it at half price. I asked her to send the details. That initial mail is attached as evidence also. I bought the service. Then she said a relationship manager would call next day. Next around 11am one Mr. R.K.Sahu called from[protected]. He was very knowledgeable and told the dynamics of overseas market and asked my requirements. After that he convinced me that there are certain tests which are internationally recognised and that has to be taken. He sent a payment link and I paid. Then he said the resumes have to present to each country differently and experts would write my resume and asked me to buy that service. Like this he made me buy 5 services apart from previous day’s service, all totally Rs. 46832. It did not stop then, he still said there is one last service I had to buy and I lost my faith.
They get initial financial commitment and then they say I have to complete some more steps before they can get started. They never reveal the complete set of services in the first go. Their excuse is the services depends on the profile. For this I was arguing do an assessment for the profile and give him full picture. If I asked for refund they said it is not there in their policy. I have asked them not to activate any of my services in the morning today stating I have to go through everything once. I have taken the screenshot of the services at the time of writing, with system date time shown at top right corner. Yesterday I was tricked into buying the services and till now I have not activated any of them. I am raising the complaint today itself.
I also checked for reviews and found many complaining about Mr. R.K. Sahu and how they are cheating customers by not revealing complete information.
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Shine.com customer support has been notified about the posted complaint.
Verified Support
Mar 29, 2024
Shine.com Customer Care's response
Dear Sir,

We wanted to provide you with an update regarding your recent order. Unfortunately, our system is currently unable to track the status of your order using the information provided. To assist you further and ensure that we resolve this matter promptly, could you please share the registered details associated with your order?

Please provide us with any relevant details such as order number, transaction ID, or any other information that could help us locate your order in our system. Once we have the necessary information, we will promptly investigate the status of your order and provide you with an update.

Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. We apologize for any inconvenience this may have caused and appreciate your cooperation in providing the requested information.

Thank you for your understanding and patience. Should you have any questions or concerns, please don't hesitate to contact us.

Regards,
Team Shine
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