[Resolved] Shine.com — Package Suspended without giving any reason | |||||
My package was suspended on 2nd Aug 2016 and since then I've been consistently trying to contact them to know the reason for the suspension of my account which is nowhere mentioned in the email received by shine.com. Also, I got a call from one of their executive claiming that he is from Legal department of Shine.com and he mentioned that we have violated the terms and conditions of their company. Regarding the same, we have already written to them twice, however we have not received any justification/reason for any of our below concern 1. When and how we violated their rules. 2. Since how long we have been violating their rules? 3. Why there was No prior intimation or warning about violation of rules before suspending the account. 4. Why the rules and regulations are not clearly explained to the clients (Us) at the time of selling the package. 5. How we are supposed to know your rules and regulation when you people do not communicate the same with us. 6. Who is responsible for our work/ financial loss which is getting affected since our package has been deactivated? Was this information helpful? | |||||
Sep 9, 2016 Complaint marked as Resolved Shine.com customer support has been notified about the posted complaint. Verified Support Aug 08, 2016 Shine.com Customer Care's response Dear Sir
Greetings from shine.com
With reference to your comment, we would appreciate the opportunity to respond to your concern.Kindly share the contact details with the transaction details so that we can get in touch with you and address the concern or you can write to us on below mentioned mail id.
As, these days a lot of fake recruiters are calling the candidates using the name of reputed job portals and extract heavy money from them.
For further assistance contact us at[protected]/355 or email us at [protected]@shine.com..
Regards
Team Shine
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 2 Comments | |||||
Comments
Its been almost 10 days that we are following up with shine.com and no action has been taken till now. We never knew that this company is such an unprofessional organisation. Now we are unable to figure out, for how long we need to bear this financial loss for no reason.
Kindly take some urgent action for this organisation.
Regards,
Devine Staffing Solutions
Kindly take some urgent action for this organisation.
Regards,
Devine Staffing Solutions
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We have already emailed our concern multiple times to [protected]@shine.com, however the email has been addressed only once, that too only for inquiring the contact details and not regarding the concerns. Also, two of their representative (Mr. Amit Kumar and Mr. Himanshu Joshi) visited us for the meeting and as per the discussion, they were supposed to share with us the conclusion of the meeting on email but till now we have not received any mail from their end.
Every time we try to contact shine.com via helpline numbers, they always revert saying that "we are looking into the issue, you will get a call from one of the concerned executives after some time". Executives of Team Shine are calling our consultants saying that they are from legal department and they want to investigate an issue and then leading to a cruel, abusive conversation.
Till yet, no initiative has been taken from shine.com to resolve/consider the issue, due to which our business is facing huge financial loss as well as loss of degradation of our market reputation. Kindly resolve the issue at the earliest.
Attached are the screenshots of the multiple emails sent to shine.com for your reference.
Regards,
Devine Staffing Solutions