[Resolved]  Shine.com — payment refund - false commitment

Nov 02, 2019

Updated by elangomohan333 Initially, I got a call from Shine.com regarding profile highlighter package. They asked me to pay Rs. 2359. They told that the profile will be highlighted and you will get lot of interview calls. I told them I am not interested. They can keep an calling me. I asked them what is the total amount for this service. They told that the amount is only Rs. 2359 (Payment Reference ID[protected]. The next day I got a call from another person named Saroop. He told me that I have to pay another Rs. 24, 936 for verification purpose. I asked them what is the purpose and initially they told no extra amount for this service. He told me that he cannot active this service unless I pay the amount.

I asked him to give me time for 2 days to check on this service. He told me that this is month end and I need to pay with in today to activate this service.
I paid the amount Rs. 24, 936 (Payment Reference ID[protected]. He rushed me to make the payment. I thought that the procedure is completed.

Again, I got a call from him asking to pay another Rs. 44, 258 for Education verification and he added me some courses without my acknowledgement.
He told me that I will get interview calls only when my education details are verified. I told told him that I cannot afford this package due to high cost and questioned him why he had added courses without my acknowledgement.
He told me that I will get interview calls only these courses are done. I asked him many times to confirm whether this is the final payment and there will not be any additional payment. He confirmed me that this will be my final payment. I paid Rs. 44, 258 (Payment Reference ID[protected].

Again, I got a call from him asking him to pay another Rs. 46, 442 to continue this service. I was completely shocked and broken. I questioned him why didn't mention this earlier and why you confirmed me that final payment is done. For that, he didn't have any answer.

I told him that I am NOT willing to continue this service and please help to refund my amount. He told me that they cannot refund the amount and I need to pay this Rs. 46, 442 to continue the service. I was in a do or die situation. This is like placing a pistol in our head and bribing money.

He then connected the call to his Manager Malviya. He also told the same that refund is not possible and I should pay Rs. 46, 442 to continue this service. I told him that if they had initially told me that service would cost Rs.1, 17, 995 I would have not opted this service.

Both of them gave false commitment that service is for life time and I can use it through. I was in a do or die situation as I had already paid Rs. 71, 553. Unwillingly, I had paid another Rs. 46, 442 (Payment Reference ID[protected]. They promised me the service for life time. Totally I have paid Rs. 1, 17, 995 . After that I got a welcome call, they just explained me the list of services added to me. They never mentioned anything about the service duration.

After the welcome call, I got a mail that the service duration is only for 6 months. I was completely broken again. The very next day I called them and asked for the explanation. No one explained on this issue. I have asked for refund due to the lack of clarity, transparency and false promises given. However, they are not refunding the amount eventhough I am not using any of their services.