[Resolved] Shine.com — Refund my money Rs. 24467.71/ for Fraudulently charging me for services

Gaurav Sikarwar1990

Sep 4, 2023

Address:

Narayani Bhawan Darbaripur Road Sector 69 Gurgaon 122008

I have received a call from Shine.com regarding jobs on 29 Aug-23. Initially he was asked to pay 3327.71/ for Resume Booster- which I have paid.

After that Shine team assigned me Mr. Ojha my relationship manager, he called me and again and asked to pay 4673/ for Negotiation Skills - Certification by saying that this is the last payment and we will provide you best job offers.

when i paid this amount he send me another Performa invoice of rupees 6478/- Communication Skills at work place and said sir this is the last payment and you do not have to worry you will get best salary package by this certification.

He said do not worry sir you are from my home town so i will provide the best job offers. So please trust me and pay this amt. as this is last payment.

When i paid 6478/- than he send me again one more Performa invoice of Rs 9989/- for Job and interview guidance training and said sir this is the final payment as we will guide you that how you can crack the interview.

When i denied for this payment he again said sir please trust us as we are the Hindustan Times we are genuine we will provide you the best in market. Do not worry as you are investing money.

when i paid 9989/- he send me again one more Performa invoice of rs 14, 866/- and again said that sir this is the final after this you do not have to pay more.

when i denied that you are doing fraud to me as after every payment you are sending me Performa invoice and saying that this is the last payment slowly slowly you charged me 24, 367.71/- Rs and saying that you will provide me the best. Than he said that sir you can talk to my manager.

Than he transferred the call to his manager and he was also tried to convince me that sir do not worry this your last payment and then we will provide the the best job offers to you.

when i said that no i do not want your services as please cancel my all the orders and provide refund of all my money. he said sir do not worry you are connected with best service provider.

I have also sent mails at [protected]@shine.com for refund my money.

HT Media is very big and reputed company and no one expect from them this kind of fraud from their customers.

Please help to get my order cancel and refund my money back.

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Oct 21, 2023

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2023

Shine.com Customer Care's response Dear Sir,

We understand that you have a choice when it comes to selecting a service provider, and we greatly appreciate the consideration you have given us thus far. We are genuinely eager to demonstrate the value, quality, and commitment that define our services. Your satisfaction and success are our utmost priorities.

We kindly ask for the chance to showcase our expertise and dedication by providing you with our top-notch services. Our team is fully prepared to go above and beyond to ensure that your expectations are not only met but exceeded. By choosing us, you are partnering with a company that is focused on delivering results that matter.

Allow us to work with you to create tailored solutions that align perfectly with your unique needs. We are confident that once you experience our services firsthand, you will recognize the advantages and benefits that come from working with us.

Please consider this as our sincere appeal for the opportunity to serve you. We are more than willing to address any questions, concerns, or specific requirements you may have. Your trust is o[censored]tmost importance to us, and we are committed to earning it through our actions and dedication.

Thank you for considering our request. We eagerly await the chance to prove ourselves as a partner dedicated to your success.

Regards,
Team Shine

Sep 07, 2023

Updated by Gaurav Sikarwar1990 Thank you very much but I don't wants to go with shine services. Thay made wrong commitment with me. So i don't have trust with shine.com. so please cancel my all the services and proceed for refund my all the money.

Verified Support

Sep 09, 2023

Shine.com Customer Care's response Dear Sir,

We want to emphatically state that we have not engaged in any form of dishonesty or cheating. As a service provider, our core values revolve around delivering excellence, honesty, and accountability in all our interactions.

Our dedication to your satisfaction is unwavering, and we want you to feel confident in your partnership with us. We are transparent in our communication, diligently fulfilling our responsibilities, and ensuring that our services are delivered with the utmost professionalism.

If there are any questions or doubts that you would like to address directly, we are here to provide clarification and reassurance. Your trust is paramount, and we want to ensure that any concerns are addressed comprehensively.

Thank you for allowing us the opportunity to serve you. We value our partnership and look forward to continuing to provide you with exceptional service that reflects our commitment to honesty and integrity.

Should you have any further inquiries or wish to discuss any matter, please do not hesitate to reach out to us directly.

Regards,
Team Shine

Sep 09, 2023

Updated by Gaurav Sikarwar1990 Your service provider is cheeting your all the customer as they are not disclosing all the amt. In time and saying this is the last payment after the payment and that last is infinite never come. So i can not trust you any more so please proceed for cancel my all the orders and refund my all the money.

Verified Support

Sep 11, 2023

Shine.com Customer Care's response Dear Sir,

First and foremost, we want to express our sincere gratitude for choosing our products/services. We truly value your business and aim to provide the best possible experience to all our customers.

Regrettably, as of now, we do not have a refund policy in place. Our company policy is designed to ensure fairness and consistency for all customers. However, we strive to deliver products and services that meet or exceed expectations. If you have encountered any issues or concerns with your purchase, we are committed to resolving them to your satisfaction.

Our team is dedicated to providing excellent customer support, and we would be more than willing to address any specific problems you may have encountered.

Once again, we apologize for any inconvenience this may have caused and thank you for your understanding. Your feedback is invaluable to us as we continually work to enhance our offerings and improve our customer experience.

Thank you for being a valued customer, and we look forward to serving you in the future.

Regards,
Team Shine

Sep 11, 2023

Updated by Gaurav Sikarwar1990 Which kind.of policy this is. If any customer do not wants to purchase and want his money refund than why you will not refund his money. As you associate cheated on him. You sold me anything with the wrong commitment and from day one I am asking for refund even I did not use your any services for once. Then why I will not get my refund.

I want my complete money back as I am not interested to avail any kind of your services.

Verified Support

Sep 13, 2023

Shine.com Customer Care's response Dear Sir,

We have already reverted to your all queries which you had shared with us.

Regards,
Team Shine