[Resolved] Shine.com — refund of service usa and canada job opportunity

Vishal.Bhalla

from Amritsar, Punjab

Jun 29, 2023

Address:

Hoshiarpur -Hariana Bhunga sub tehsil

I talked to employee of Shine, still no refund initiated by team and their client manager and team writer of Shine. Com still no refund initiated to my account. As a honest person, i request to icici bank for this refund. They given the amount of 84 days for dispute clerance untill case not resolved.
All detailed was hacked by some one during process understanding with shine.com team canada and usa.

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Jun 29, 2023

Complaint marked as Resolved

I am not satisfied with service and cc venue payment mode. During third payment all detailed was hacked by some one. Shine employee confirmed during concall with me that shine team confirms that this is landline call and some trace the amount and detail to shine which is dine by your end. I need my refund that the solution. In future i will never recommend to do or get service of shine tea.

Shine.com customer support has been notified about the posted complaint.

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Comments

Shine.com Customer Care

from Noida, Uttar Pradesh

Jun 29, 2023

Verified Support

Dear Sir,

We hope this email finds you well. We are writing in response to your recent refund request regarding the service. We understand that you have received the refund amount from your bank, and we would like to provide you with the necessary information and assistance.

However, based on your message, it seems that you have already received the refund from your bank till 84 days. In such cases, it is essential to clarify the situation and ensure everything has been resolved satisfactorily.

To ensure accuracy, bank will raise a dispute with us or payment gateway and this dispute will help us confirm that the correct refund has been processed from their end or not.

If they find any discrepancies or have concerns regarding the refund amount, they will raise a concern with us immediately. We are committed to resolving this matter promptly and ensuring your satisfaction as our valued client.

We strongly believe in our customer satisfaction; we request you to please utilize the service or to make the process easier for you we suggest that you visit our website https://learning.shine.com/ and review the range of services we have an offer. Once you have decided which services you are interested in, kindly let us know and we can proceed with the onboarding process.

We value your business and want to assure you that we are dedicated to providing excellent customer service. Our goal is to address any concerns you may have and ensure a positive experience with our company.

Thank you for bringing this matter to our attention, and we appreciate your cooperation. We are here to assist you.

Regards,
Team Shine