[Resolved]  Shine.com — Refund Related

Hi …
Hope shine team doing well. Today again a call received by me from Shine team to take service again .
I deny for that service to take your Shine service . Clearly told to my client managerShobha and Swati.
I told them, I need my full payment refund as soon as possible
They deny to refund the amount, already given the response to team why I am not intrested to take your service of Shine . During call and payment to shine my ICICI account is noticed toId did not use a single day service . I already told them that during concall of payment to Shine and fraud call is detected and the payments which were given to Shine team on phone is traced by hacker .
I request team and bank to block my account which I used during concall with Shine .
I requested to team to refund my whole amount and I not using your service any and there my account is traced by some one during payment to Shine team .

My client manager Shobha and Swati both and their team members who already in discussion during the con call when I am searching about service what would be best for me . All deny to refund my amount

I expect from Shine team that my whole payment will be refunded as possible in this week .

Sincerely
Vishal Bhalla
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Aug 29, 2023
Complaint marked as Resolved 
Shine.com customer support has been notified about the posted complaint.
Verified Support
Jul 29, 2023
Shine.com Customer Care's response
Dear Sir,

We hope this email finds you well. We are writing in response to your recent refund request regarding the service. We understand that you have received the refund amount from your bank, and we would like to provide you with the necessary information and assistance.

However, based on your message, it seems that you have already received the refund from your bank till 84 days. In such cases, it is essential to clarify the situation and ensure everything has been resolved satisfactorily.

To ensure accuracy, bank will raise a dispute with us or payment gateway and this dispute will help us confirm that the correct refund has been processed from their end or not.

If they find any discrepancies or have concerns regarding the refund amount, they will raise a concern with us immediately. We are committed to resolving this matter promptly and ensuring your satisfaction as our valued client.

Regards,
Team Shine
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