[Resolved]  Shine.com — Refund, Services not provided

Address:

BPTP Park Centra, 11th, opp. 32nd milestone, Jal Vayu Vihar, Sector 30, Gurugram, Haryana 122001

So, while I was on my job search in mid of october 2021 somewhere I saw shine.com ad and I registered my self there, immediately after successful registration I got a call from shine.com executive named Sudhanshu ([protected]) and he explained the company's policies and of course about the services they offer which included that for an amount of inr 3599 you will get that your profile will be highlighted and we will forward your resume to the companies we have tie-up with according to your preference through references and this is lifetime premium membership plan we are providing to you and you can call me whenever you want I'll be always assisting you, also he said if in future you are not satisfied with the job you have got or culture or employer is not good or troubling you then we'll help you find another job.

So there are high chances of you getting selected and for as a fresher this plan will be sufficient you dont have to pay for any other services, you will start getting calls from recruiters after one week when your services will be activated and he said there will be three rounds of selection process 1st telephonic interview then 2nd PI and then 3rd will be your negotiation round.

he said as a fresher you will get a job ranging from[protected] per month according to your preferences and how well you perform in interviews. I said ok, that seems fair and I said I will get back to you then he kept calling me for updates and then on 1st november he said as diwali offer company can provide you resume writing service also in this inr 3599 amount along with services mentioned above.

So after in this period of around 15-20 days from mid october 2021 to 1st november morning, on 1st november 2021 again this executive Sudhanshu called and asked if you say and made up your mind then should I transfer this call to my senior executive for further registration and payment process, after being connected since this much time I said okay, then he transferred call to senior executive (Amit Singh) and around 10:52 am I paid 3599 rs for which he sent razor pay link twice through which my bank was not responding, so I sent him amount via gpay.
I am further attaching the mails and service activation screen shots, gpay payment transaction and all the proof I have .

now, its been a month since all this happened and have not even got a single call or mail from any recruiter and all they say now is that keep applying on our(shine.com) job portal and also on naukri.com and linkedin which I was already doing and able to do by myself without paying any amount also, neither they have updated my profile nor highlighted it and nothing like premium or paid services activated in my account on shine.com and immediately after I paid 3599rs they called after an hour same day and then asked for 4599rs more to get my profile verified to which I strictly said no, for the sake of service and after making so many calls, getting frustrated, pressurizing them they just sent a resume which is really seriously nothing professional, I myself made a resume which is thousand times better than what they so called professional resume they sent.
I want refund as I didnt received any services and this company wasted lot of my time which I can never get back so I want full refund of the amount of rs 3599 I paid and if not full atleast 75% of my money I want back at any cost. I come from small low middle class family and dont have this much money to be wasted.
please help me consumer forum and shine.com please refund my money, I will be highly obliged and grateful to you.