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[Resolved]  Shine.com — Regarding money refund for fake services

My name is Shikha Mishra.I got a call from shine.com and the person told me that you have selected your profile and want to provide your services for better job opportunities and he explained some things that they will edit my profile with their expert team and forward my profile to companies and will line up interview and the cost will be only 2005 rupees and he send me the link to pay, i was denying but he told me that trust us, i paid the money then he told me that now you will get a call back from an agent and he will take your resume and forward your profile then I got a call, that guy name was Brajesh and told me that i checked your resume and some things are missing .So we need to upgrade it like we will edit it and will do background verification, background verification is only done by companies but he lied me that this is under precedure and he demanded me 8295 rupees for these 2 things, I completely denied and i told him that i have already paid 2005 rupees which was too much for me, I can't afford it, but he completely persuaded me and told me if you will not pay then your 2005 rupees will be of no use so you need to pay.He told me that from now you don't have to pay anything.I was in denail mode and i told him that i need to think on it then he told me that you have to pay right now as it wil not work later.I paid that big 8295 rupees amount then i told me now just process it, then he told me that you have to pay more and sent me one more link to pay 11455 amount for the same profile edition, i told him that i have already paid for it and now you are asking same money for same thing then he told me that you have to pay otherwise it will not work, you need to complete the process, i told him are you crazy and told me you can;t keep asking for the same money and i told him to process my profile and provide me interview emails and the services for which i paid this much big amount of 10300 but he told me that it will not work and you need to pay more 11455 rupees, he had o shame and humanity and told me thta take this money from somebody and pay it otherwise you will net get any service, i told him that yu told me that this wil be the last time and still you asked for 11455 more amount, I asked for the refund but he denied and he denied to give me ay service and was keep forcing me that you have to pay more if you want to process your profile.I disconnected his call and he was keep calling me and asked for the money.So now I have lost 10300 with 0 service and there whole team tried to take more money from me with fake services and lies.Now i just want the return not anything else as soon as possible.I will destroy this company.I am from a middle class family and they did this to me.I NEED MY REFUND OF RUPEES 10300 AS SOON AS POSSIBLE OTHERWISE I WILL TAKE A BIG ACTION.
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May 23, 2022
Complaint marked as Resolved 
Shine.com customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2022
Shine.com Customer Care's response
Dear Ma'am,

Refer to your complaint, we are unable to track the order with the help of your name. If you are a paid client then please share the registered details so that we can trace the order and address your issue.

Regards,
Team Shine
Apr 20, 2022
Updated by Shikha123456789
Payment reference nuumber N20220419_651329_184930, N20220419_651259_165110
.I don't want to hear anything that we will offer you this and that in the return of the money you gave to us.All is fraud and fake. I JUST NEED MY MONEY BACK. THATS IT.OTHERWISE WILL APPROACH COURT AND I WILL PUT YOU ALL GUYS IN TROUBLE. yOU GYUS DONT HAVE ANY HUMANITY .YOU JUST FOOLING THE INNOCENT PEOPLE AND LOOTING THEIR HARDWARNED MONEY.I NEED IT BACK AS SOON AS POSSIBLE.I WILL HIGHLIGHT YOU EVERYWHERE FOR YOUR THESE FRAUDELENT ACTIVITES.I SUFFERED ALOT BY ENTERTAINING YOU FRAUD PEOPLE.
Verified Support
Apr 22, 2022
Shine.com Customer Care's response
Dear Ma'am,

Greetings from Shine Learning.

With reference to your complaint, the team tried to contact you but unable to get through, we again request you to kindly provide a convenient time so we can discuss the issue.

Without any discussion, we will be unable to provide you any resolution.

Regards,
Team Shine
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