Shine.com — rs.99 job listing

Address:

11th Floor, BPTP Park Centra, Sector – 30, Gurgaon, 122001

On 14th sept 2019, i paid rs.99 to your company. Upto payment there was no indication that aadhar card is mandatory for kyc.
I understand that kyc is mandatory. But, why only aadhar card. Even banks in india accept other documents for kyc.
I do not want to provide my aadhar card to shine.com

I emailed on the same day, to request for a full refund of my rs.99, for which i have not availed the service.
Your customer service replied that there is no refund possible.

Really? Are you aware of consumer laws in india?
I have paid and i have not availed the service. No where upto time of payment was it indicated that aadhar card is neccesary for kyc. This is a deceptive trade practice. There are many other ways for kyc to be done.

I am requesting one more time for a full refund, failing which i will approach the relevant concumer court, and i will also involve the media to expose this unfair business practice being done by your company.

See screenshot of transaction details